Justice in organizations and its impact on Organizational Citizenship Behaviors: A multidimensional approach

Abstract

This research was aimed at investigating the impact of multifocal organizational justice on Organizational Citizenship Behaviors (OCBs). Using convenience sampling, a questionnaire was administered to (330) employees in Jordanian pharmaceutical industry companies. The research adopted well validated measures for multifocal organizational justice (distributive, procedural, and interpersonal) and also for measuring OCBs. The results of hierarchical multiple regression analysis showed that overall organizational justice predicted (40%) of the variance in OCBs. Agent-referenced organizational justice was found to be a stronger predictor of OCBs than system-referenced organizational justice. Moreover, this research has pinpointed interpersonal justice as being the strongest predictor of OCBs. The research recommended the Jordanian pharmaceutical industry companies retain and employ direct supervisors who have the necessary awareness and understanding of the importance of their role in encouraging OCBs as well as the necessary experience for this role.

Keywords:

• Organizational Justice
• Organizational Citizenship Behaviors (OCBs)
• Agent Referenced Justice
• System Referenced Justice
• Jordanian Pharmaceutical Industry

PUBLIC INTEREST STATEMENT

Organizational Citizenship Behavior (OCB) has been studied since the late 1970s. Over the past three decades, interest in these behaviors has increased substantially. Organizational behavior has been linked to overall organizational effectiveness; thus, these types of employee behaviors have important consequences in the workplace, and this research aimed to investigate the impact of multifocal organizational justice on Jordanian pharmaceutical industry companies. The results of hierarchical multiple regression analysis showed that overall organizational justice predicted (40%) of the variance in OCB. Agent-referenced organizational justice was found to be a stronger predictor of OCB than system-referenced organizational justice. Moreover, this research has pinpointed interpersonal justice as being the strongest predictor of OCB. The research recommended the Jordanian pharmaceutical industry companies to retain and employ direct supervisors who have the necessary awareness of the importance of their role in encouraging OCB as well as the necessary experience for this role.

Additional information

Funding

The authors received no direct funding for this research.

Notes on contributors

Ayman Abu-Rumman

Ayman Abu-Rumman, expert strategic planning and crisis management. Experienced with a business administrations, demonstrated history of working in the management consulting industry. Skilled in Process Total Quality Management(TQM), Project management, Operations Management, Business Development, Business Process Improvement, and Supply Chain Management. Strong operations professional in teaching and learning with a Doctor of Philosophy (PhD) from Coventry University UK, focusing on lecturing and higher education.