Occupational Therapists' Perspectives on Practice Errors in Geriatric Practice Settings

Abstract

Errors occur in health care practice. This study examined occupational therapy practitioner errors in geriatric practice in an effort to understand the phenomenon of errors and practitioners' response. Four focus groups were conducted with 29 therapists in four states. Results revealed factors that were internal or external and technical or moral that contributed to errors. Making errors had an emotional impact on occupational therapy practitioners. Occupational therapists instituted specific tactics to cope with emotional responses caused by making errors. Findings of the study have significant implications to current occupational therapy practice and professional training programs such as reexamining regulations and policies, strengthening communication skill training, facilitating collaborative team-work and encouraging truth telling and error disclosure.

KEYWORDS:

• Occupational therapy
• practice error
• practice safety
• geriatrics
• focus groups

Additional information

Notes on contributors

Keli Mu

Jennifer R. Johnson was a graduate student in the School of Occupational Therapy, Texas Woman's University, Houston, TX at the time of this study. She is currently employed as an Occupational Therapist at Touro Infirmary in New Orleans, LA

Debra Stewart is Lecturer, School of Rehabilitation Science, McMaster University and staff therapist at Erinoak Centre, Missis-sauga, Ontario. She is currently completing a MSc (Design, Measurement and Evaluation) at McMaster University.

Ronald L. Mace (deceased, June 29, 1998) was also affiliated with The Center for Universal Design, School of Design, North Carolina University.

Lois Rosage and Geraldine Shaw are Occupational Therapist Consultants who provide evaluations for the housing programs at the Philadelphia Corporation for Aging.

Lois Rosage and Geraldine Shaw are Occupational Therapist Consultants who provide evaluations for the housing programs at the Philadelphia Corporation for Aging.

Debbie Rand is Occupational Therapist, Beit Rivka Geriatric Rehabilitation Hospital, Petach Tikva, Israel. She completed this study in partial fulfillment of the requirements for the Master of Science degree in Occupational Therapy, School of Occupational Therapy, Faculty of Medicine, Hebrew University of Jerusalem. Her mailing address is 50 Heh B'Eyar Street, Apartment 5, Rosh Ha'Ayin, Israel, 48056.

Maureen McKenna is a Licensed Physical Therapist and Licensed Marriage and Family Therapist in California. Her Current position is: Assistant Professor of Physical Therapy, Wheeling Jesuit University, 316 Washington Avenue, Wheeling, WV 26003.

Heather Lambert was funded in part by a Health Canada NHRDP Fellowship, a REPAR Fellowship, a doctoral bursary from the Fonds de la Recherche en Santé du Quebec, and a Canadian Occupational Therapy Foundation-Royal Canadian Legion Fellowship in Gerontology.

Trish Wielandt was supported by a University of Queensland Postgraduate Research Scholarship (UQPRS).

Dr. Leigh Tooth was supported by a NHMRC Fellowship (#997032) while some of this research was undertaken.

J. D. “Herb” Herbert is Occupational Therapist, Rocky Mountain Menders LLC, 363 Pioneer Road, Lyons, CO 80540. At the time of this study, he was a graduate student, Department of Occupational Therapy, Colorado State University, Fort Collins, CO.