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Abstract
This research was designed to identify women's satisfaction with family planning services and, secondly, to establish a standardized scale of satisfaction for use in the evaluation of women's satisfaction with family planning services. The population for this study comprised Turkish women living in Erzurum, and attending one of five primary health-care centers in Erzurum for services. The study included 406 women who were selected by random sampling from the population who used current family planning methods. Data were collected using the satisfaction with family planning services scale from 1 April to 20 June 2002. Cronbach's alpha of the scale is 0.86. Alpha coefficients ranged from 0.83 to 0.77 for seven dimensions. Factor analysis on the 37 items revealed that the seven factors that resulted were the same as the seven components of intrinsic motivation. The score mean of the scale was 132.2 ± 26.8, and the score mean per item was 3.5. In terms of both the mean overall score and the score per item, women were reasonably satisfied with family planning services. This study provided a standardized scale of women's satisfaction with family planning services. The sample of the present study was collected from only the Eastern Anatolia region of Turkey. Utilization of such methods as an interview form that would identify factors and rate their importance while women are in health-care centers and offices would be helpful.