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Information Systems Management Volume 23, 2006 - Issue 4
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It Project Management

Using Gap Analysis to Improve System Acceptance

Bruce D. Russell An executive professor of management information systems in the College of Business Administration at Northeastern University. He has 25 years experience in business and 7 in academia. Dr. Russell has an A.B. from Harvard, an M.Sc. from the University of Wisconsin, and a Ph.D. from University College Dublin. He can be reached at [email protected].
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Mustafa R. Yilmaz Received his B.S. in mechanical engineering from the Middle East Technical University in Ankara, Turkey. He was a Fulbright fellow at the Johns Hopkins University, where he received his Ph.D. in mathematical sciences in 1974. His research interests include statistical modeling, quality management, management of information systems, and managerial decision support models.
Pages 37-42 | Published online: 21 Dec 2006
 
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Abstract

The authors describe a user/customer needs gap model that can be used to develop a balanced approach to managing the gaps between business customer and end-user needs for new systems and the solutions that are deployed.

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