It Performance Turnaround: The Outsourcing Alternative

Abstract

Many of the disappointments in IT outsourcing are the result of misguided drivers, especially the flight from a poorly performing and frustrating IT unit. Investing time and energy in turning around the performance of an internal IT unit before making the outsourcing decision provides direct identification and confrontation of fundamental problems that must be dealt with anyway, a sounder basis for evaluating outsourcing options, and the possibility of a healthy internal IT unit that can provide services better and cheaper than an outsider can.