A Model for Motivating and Measuring Quality Performance in Information Systems Staff

Abstract

This article presents a model developed to motivate and measure quality performance in information systems staff. This approach, referred to as team-based assessment (TBA), is founded on organizational effectiveness and quality principles. the team-based assessment approach emphasizes two main goals — to maintain a customer orientation and to promote an atmosphere for employee development and growth — while ensuring individual and team accountability. To assess the achievement of these goals, a formal system of measurements has been developed. the approach encompasses five critical areas: product quality, staff development, customer outreach, administrative efficiency, and fiscal responsibility. This model is currently in use at several large government contract-based organizations.