Facilitating Transformations in It: Lessons Learned Along the Journey

Abstract

In many IT organizations, in response to change, people must work longer and harder. While people can do this in the short run, the short run has become the long run in many IT organizations. This trend must be quickly altered or the company's success will be negatively affected. Given a tight labor market for IT workers and ever-increasing job stress, the key to a sustained competitive advantage through people is the learning organization. the transformation to the learning organization must begin with the “whys” and “hows.” in addition, IT leadership must tell and show people that there is light at the end of the tunnel.