Abstract
The “toughest transition” IT managers must make is rising up to a new level of competency and accountability required by an economic climate demanding quantifiable results that boost an organization's bottom-line profits. Part 1, which appeared in the Spring 2003 issue, focused on the challenges new IT leaders experience as they begin this transition. Part 2 takes a closeup look at one of these new leaders as she prepares to lead a multi-location team.