Maintaining Positive Relationships when Giving and Receiving Critical Feedback

Abstract

An important part of management's responsibility is related to giving and receiving critical feedback. Even healthy relationships can bring about disagreement, hostility, indifference, embarrassment, and a host of other feelings and emotions. Therefore, managers and supervisors must be able to give as well as receive critical feedback. This is not easy to do; many people would rather avoid confrontation, especially at work. But such skills can be learned. the ability to give and receive feedback — a learned skill that takes practice — is paramount to a leader's success.