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It Strategy and Innovation

Outsourcing Becomes More Complex

 

Abstract

THE IT OUTSOURCING-offshoring trend continues unabated in the United States despite two recent well-publicized decisions that may appear to be counter to the trend:

  • 1. JP Morgan has decided to begin performing many IT functions that it had previously outsourced, and has not renewed its $5 billion contract with IBM.

  • 2. General Electic (GE) plans to sell its $400 million annual revenue India-based call-center business.

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