A Process Change-Oriented Model for ERP Application

Abstract

Though the application of enterprise resource planning (ERP) systems has become widespread, many organizational experiences have shown that resulting outcomes fall short of expectations. Best-practice experiences, however, have proven that effective application is centered on an integrative approach that seeks to achieve a balance between certain key organizational elements. This article presents a novel process change management-oriented model that considers the key areas in ERP implementation, including strategy, business processes, structure, culture, information technology, and managerial systems. The model is grounded by empirical-based evidence drawn from a survey of various organizational practices with ERP implementation.