Journey Analysis: A Framework for Integrating Consultation and Evaluation in Complex Change

Abstract

Consultation and evaluation are often inseparable in complex change initiatives. They need to be integrated. Journey analysis provides a framework for their integration. Its key sensitizing concepts are expressed in familiar language derived from the metaphor of the change journey. These concepts focus attention on key developmental phases in the change process. Consultant evaluators facilitate each successive iteration of the journey analysis. They promote collaborative problem solving and mutual learning. They document lesson drawing, knowledge and model development, learning, and continuous quality improvement. When change journeys are docu- mented, benefits accrue. For example, knowledge and theory development are facilitated. Scale-up efforts in other communities may be accelerated. The preparation of future consultant evaluators may be enhanced. Above all, people in need receive assistance and support.