e-Tools and Organization Transformation Techniques for Collaborative Case Management

SUMMARY

Welfare and workforce development reforms propel individual agencies into formal partnerships with one another. Collaborative Case Management is the cooperative delivery of social services to common clients. This paper describes technological tools and organization transformation issues for collaborative case management. A road map for a successful transition includes a shared vision, business/technology requirements, an information management strategy, redesigned jobs and processes, and a change management strategy.

KEYWORDS:

• Collaborative case management
• technology transformation tools
• technology transformation issues