Assessing Employee Assistance Programs:

Abstract

There is a great need for better understanding of an overall evaluation scheme of EAPs. The author presents four types or phases of EAP evaluation: (a) intervention planning; (b) program monitoring; (c) impact assessment; and (d) economic efficiency. Under this typology, seven common models of evaluation methods are elaborated with some procedural references: (1) need assessment; (2) program development; (3) utilization analysis; (4) outcome evaluation; (5) net effect assessment; (6) cost-benefit analysis; and (7) cost-effectiveness analysis.