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Abstract
Differences in client voluntarism and their attitude towards the service provider was investigated at Weirton Steel Corporation's Employee Assistance Program (EAP). In addition, experience with the program was examined as it related to voluntarism and client attitude. These relationships were measured with a self administered survey instrument. The results indicated that there was a significant relationship between voluntarism and attitude with the counseling program and between voluntarism and experience. These findings were consistent with the cognitive dissonance theory and supports the position that those who freely choose treatment will perceive the treatment as more valuable.