Selling EAPs Using Total Quality Management Initiatives

Abstract

Qualify Management is striving to perform to standard work processes that will achieve the results customers are seeking. EAPs do just that by focusing their performance early in the healthcare delivery process to help insure a healthy and productive workforce. Selling Quality is educating employers, who are wrestling to maintain employee benefits at reasonable costs, to the fact that Quality Management of behavioral healthcare works. Promoting health and wellness at the workplace, intervening early and professionally, and managing care to healthy outcomes is what EAPs and managed care programs are doing today, and convincing employers through their performance that Quality Management works.