Two Outcome Measures of EAP Satisfaction

Abstract

Data were collected from two different EAPs, one in upstate New York and the other in west Texas. The psychometric properties of these data are measured and described. The results from a factor analysis of each measure are reported, and considerations for the inclusion of items into a new client satisfaction instrument are described. The refined measure includes the best of the two instruments that were initially used. The result is a comprehensive yet parsimonious measure of EAP client satisfaction that includes a new family/relational scale and outcome related variables.

Key Words:

• EAP
• client satisfaction
• outcome measurement
• clinical outcomes