Using the Satisfaction with Organization Scale (SOS)

Abstract

The purpose of this article is to compare the original Satisfaction with Organization Scale (SOS) conducted with employees of “distressed” organizations to another sample gathered from employees who work in “non-distressed” organizations/EA work environments. The authors report a statistically significant difference between the two samples. In addition, further evidence of the validity and reliability of the SOS is presented. In the discussion section of this article, the authors explore how the comparison of the two samples helps EA professionals interpret data gathered from the instrument in order to give meaningful feedback to work organizations. Potential cut-off scores for the SOS are offered with a challenge for continued development of evaluative tools within the EA field.

Key Words:

• Organizational satisfaction
• employee assistance programs
• instrument
• measurement
• psychometric properties
• organizational intervention