Crossing the Quality Chasm

Abstract

The core services and values of Employee Assistance Programs (EAPs) have undergone many changes throughout their sixdecade history. Originally designed as an occupational resource to address workforce performance and impairment due to alcoholism, the field has expanded into a more comprehensive range of behavioral health services. In the wake of these changes, the field finds itself in search of a true identity so that it can survive as a distinct profession. This article proposes a new quality framework for guiding the future direction of the EAP field.

Key Words:

• Quality
• core services
• workforce performance
• employee assistance