Performance Measures in the Employee Assistance Program

Abstract

This article provides a description of current performance measurements that are often used within the Employee Assistance (EA) field. There has been difficulty in the EA field in evaluating various aspects of EAP service delivery due to the many variations on how components of the Employee Assistance Program (EAP) are measured. The goal is to create a common set of measures with established benchmarks that would allow for evaluation and comparison of performance across EAP organizations.

Key Words:

• Performance measures
• benchmarks
• evaluation
• employee assistance