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ABSTRACT
Social workers regularly encounter clients involved in conflictual situations, yet little has been written to facilitate understanding and integration of conflict theory themes with practice. Ten themes and theorists of conflict are introduced in this model alongwith lists of triggers, contexts and case examples. The conflict pro-cess, fromwithdrawal of legitimacy and trust throughdecisions and choices toconsequences (outcomes) of conflict, is presented. The model is explained with a “highway” metaphor and provides applications of micro and macro practice for the classroom, staff development and continuing education efforts.