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ABSTRACT
The Volunteer Work Behavior Questionnaire was developed and administered to volunteers in social service programs represented by hospice, crisis, and family service agencies in an effort to identify work behaviors of volunteers. Frequency, importance, and combined item scores were factor analyzed separately to determine major dimensions of work behaviors. Analyses of variance were used to test for differences in factor “subscale scores” and type of agency, followed by Tukey's Studentized Range tests as appropriate. Results suggested a consistent factor structure of work behaviors. Volunteer work behaviors were characterized by three factors of (a) issue-specific interactions, (b) structured and administrative tasks, and (c) communication-specific interactions.