The Search for Accuracy in Reference Desk Statistics

Abstract

At reference desks across the nation, statistics in traditional reference service have been declining in most categories while requests for individual instruction and training in electronic research are showing a dramatic increase. Library technology has created a change in the activity at reference and information desks along with a need for more accurate recording and evaluation of desk statistics. This study examined procedures currently being used by sixty academic libraries for measuring reference desk activity.

Key Words:

• Reference
• reference services
• library statistics
• library surveys
• information technology
• academic libraries