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ABSTRACT
This article describes the investigation, pilot test, and results of implementing electronic document delivery in a paperless processing environment at The Ohio State University. The Prior Health Sciences Library Document Delivery Unit conducted a twelve-month pilot test from September 1999 to August 2000 to determine the best method for desktop document delivery and the paperless processing of requests. Participants completed a survey and provided insightful feedback on the request form and overall process. Special programming was required to implement desktop delivery and manage client requests. The result of desktop delivery was successful. The results of paperless processing were mixed. Future possibilities to complete the “paperless” environment are suggested.