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Abstract
The article is a case study of Interlibrary Loan behaviors at the University of Mississippi Libraries. In reviewing a year's worth of data, the author investigated behaviors associated with user status, disciplines, and paper or web delivery preferences. The data was gathered using the libraries' new automation system, ILLiad. The most pronounced differentiation between user statuses was that faculty, staff and undergraduates preferred web delivery, whereas graduate students preferred paper delivery. Overwhelmingly, users preferred e-mail notification concerning their requests. Also included is a comparison of ILLiad's first year of requests and the previous two years by user status. Based on the current adoption rate of web delivery, the University of Mississippi Interlibrary Loan Department decided to change the setting for web delivery of articles to “yes” by default.