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Medical Reference Services Quarterly Volume 2, 1984 - Issue 4
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Original Articles

The Policy and Procedure Manual

An Essential Management Resource

Jo Anne Boorkman Head, Collectiosn Development Services, Health Sciences Library, University of North Carolina at Chapel Hill
Pages 41-48 | Published online: 26 Oct 2008
 
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Abstract

This article outlines the differences between policies and procedures and why a manual for both is essential for the smooth and effective management of an information services department. A sample outline of typical areas covered in such a manual is also presented.

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