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Summary
The promising future of new and better information services supported by the use of information technologies is well documented. Many journal articles describe successful experiences with better reference and instructional services, new services to new kinds of students who are engaged in distant independent learning or other non-traditional education, and better communication with library users. However, there are many perils on the way to delivering such improvements with the use of new finding tools, new software, new printing systems, and new telecommunication networks. An administrative overview of the sorts of planning which can smooth the implementation of information technology-based reference and instructional services outlines options for staffing, troubleshooting, fund raising, and budget development. Planning takes time and effort, collaboration and creativity. With appropriate emphasis on planning, the promise of implementing improvements in quality of services through information technologies can and should become a reality.