Do We Really Have an Internet Problem?

Summary

Due to the nature of the Internet, a disconnect exists between observed and actual usage in libraries. A variety of problems may arise surrounding Internet access in academic settings. However, the speed with which transactions occur, the privacy issues involved, and the vast amounts of information and services available make it impossible to assess the extent of any problem. With Internet tracking software, librarians may acquire data that will assist them in tracking problems, and in assessing user Internet behavior. This article reports on a study conducted with LittleBrother software at Northwestern University Main Library's General Information Center.

Key Words:

• Academic libraries
• Internet access
• Internet tracking software
• LittleBrother software
• problem patrons