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Abstract
This paper describes the village knowledge centers in Pondicherry, southern India, which aim to empower the poor and the marginalized through information technology-enabled information access. Mobilizing people and understanding their context and needs on the one hand and marshaling the content that is relevant to the people's needs and choosing the appropriate mix of technologies to reach the information to the people when they need it on the other pose considerable challenges. How these challenges were faced by the development agency which initiated the programme is analyzed with a view to highlighting the role played by quality leadership and innovative management.