Evaluation of Hotels to Accommodate Disabled Visitors

ABSTRACT

The study presents an initial investigation result of the disabled consumer group. The research aims to highlight deficiencies in existing provision and helps hoteliers to understand best practices for disabled guests and makes suggestions for implementation. The research studies the five star hotels in Cairo. While disability covers a wide range of quite different impairments, the study concentrates on wheelchair users. The findings of the research will help hoteliers to maximize business from this valuable market, develop best practices through a greater understanding of disabled people, and implement policies and strategies to attract the market. By providing the right facilities and services with appropriate communications, hotels can inform and encourage the disabled to use the facilities and services that were developed for them.

Key Words:

• Disabled people
• wheelchair users
• accommodation
• hoteliers
• guest accessibility
• marketing