Advanced search
Publication Cover
Journal of Quality Assurance in Hospitality & Tourism Volume 6, 2005 - Issue 1-2
Submit an article Journal homepage
136
Views
9
CrossRef citations to date
0
Altmetric
ARTICLES

An Empirical Application of Quantitative Derived Importance-Performance Analysis (QDIPA) for Employee Satisfaction

Daniel J. Mount Pennsylvania State University, School of HRRM, 227 Mateer Building, University Park, PA, 16802, USA
Pages 65-76 | Received 11 Feb 2003, Accepted 10 Dec 2003, Published online: 08 Sep 2008
 
Sample our Sports and Leisure journals, sign in here to start your FREE access for 14 days

ABSTRACT

Importance-performance analysis (IPA) is a common analytical tool that has been used in a variety of applications. The method has been criticized for a number of reasons. Suggested alternative methods utilize the concept of derived importance (Oliver, 1997; Mount, 1997) and a quantitative interpretation of the traditionally visual results (Mount, 2000). This study illustrates how a method using both of the suggested alternatives is utilized to analyze employee satisfaction issues in a hotel.

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Order Reprints Request Corporate Permissions

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

Request Academic Permissions

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.

Related Research Data

Evaluation of the intuitionistic fuzzy importance of attributes based on the correlation coefficient under weakest triangular norm and application to the hotel services
Source: IOS Press
A path analysis study of factors influencing hospital staff perceptions of quality of care factors associated with patient satisfaction and patient experience
Source: Springer Science and Business Media LLC

Linking provided by 

Related research

People also read lists articles that other readers of this article have read.

Recommended articles lists articles that we recommend and is powered by our AI driven recommendation engine.

Cited by lists all citing articles based on Crossref citations.
Articles with the Crossref icon will open in a new tab.