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ARTICLES

An Educational Game for Tourism and Hospitality Education

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Pages 19-36 | Received 18 Jun 2002, Accepted 03 Mar 2003, Published online: 10 Oct 2008
 

ABSTRACT

This paper presents an educational game where players act as travel agents to learn how a travel agency functions. They are provided with an uncertain environment in which they make strategic decisions aimed at maximizing their agency's wealth. Players are expected to make managerial decisions while experiencing how market structures and strategic decision-making can affect commerce within a simulated tourism and hospitality industry. The auction game offers students hands-on experience that assists them in understanding the functioning of markets in all aspects of business. Students are also given an opportunity to interact with team-players, to compete against other students, and to develop an appreciation of the pressures facing travel agencies.

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