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Abstract
The Helen L. DeRoy Medical Library at Providence Hospital strives to maintain high library standards and to make library service improvement an ongoing process. To maintain and strengthen the library's key role in knowledge-based informationmanagement and to align the library's goals and objectives with the mission of its parent organization, the library conducted a needs assessment to identify any existing needs and gaps in library services and resources. A needs assessment survey with 17 items was designed and administered to library clients via e-mail and the library Website. Data were collected and analyzed for any needs and gaps in library services and resources. The identified needs and gaps presented the library useful information for future strategic and proactive planning and provided opportunities for the library's continuous improvement in its services and resources provision. The results of the needs assessment also produced strong evidence for the library to justify its selection of solutions for reduction and elimination of existing gaps based on data collected from library clients rather than the library staff's own perception and estimation of clients' needs. The needs assessment very well served as a first step for the ongoing process of library service improvement.
