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Abstract
Document delivery is challenging and complex, particularly in a high-volume library. This situation is further complicated by technology, with its inherent learning curve, need for technical support, and other limitations. This article focuses on the development and implementation of an in-house application, known as the Celsus Electronic Document Delivery System, in a large academic medical center library system, and offers advice for librarians interested in developing alternatives to commercial document delivery software such as Prospero, Ariel®, ILLiad, and Odyssey.