Defining Computer Literacy in Human Services

Abstract

Computer literacy in human services is defined as an intersection of both computer and human services abilities. With different levels of ability possible, a matrix is created which can be used to operationally define computer literacy within any area of human service practice. Child protective work is used to demonstrate the utility of this definitional approach. Various issues within computer literacy are also discussed.

Key Words:

• Computers
• computer literacy
• child protection
• child neglect
• child abuse