The Personal Computer and the Small Social Agency

Abstract

Use of computers in everyday professional tasks by caseworkers is described. Eighteen front line workers, after two or three hours of training, created and manipulated data bases of client, service, and outcome data tailored to their own caseloads. The authors believe that adoption of computers for everyday tasks by front line workers depends on three elements: Specially designed software which is very user-friendly; conceptual framework as bridge between agency task and computer system; and agency look and feel to all screen displays, forms, and reporting formats. Workers did overcome fear of computers and did see how computers could be professionally useful. This approach seems worthy of examination and further development.

Key Words:

• Computers
• social service information system
• information management
• database