Chapter 19: Work-Life and EAPs in the United Kingdom and Europe

Abstract

This article describes the development and current degree of integration of the Employee Assistance Programme (EAP) and Work-life (WL) professions in the United Kingdom (UK) and Europe. It is based on a qualitative survey of leading providers and industry consultants conducted by the authors specifically for this publication. The study results suggest that the process of integrating the two industries in the UK and Europe has not been the issue it has in North America to date. While they can be distinct services to employers, in the UK and Europe WL and EAP have grown together and there has been little competition between the two professions. Instead, they are generally seen as synergistic and are usually offered to employers as a combined product, with a seamless delivery to employees. Despite this already high level of integration, there are significant future challenges for both professions.

Key Words:

• Work-life
• employee assistance
• integration
• United Kingdom
• Europe