Key Performance Indicators: A Framework for Allied Healthcare Educational Institutions

Abstract

Background

Performance evaluation in the allied healthcare education sector is complex, making it essential for policymakers and managers to approach it comprehensively and thoughtfully to understand their performance. Hence, the development and monitoring of Key Performance Indicators (KPIs) in this domain must be considered one of the key priorities for the policymakers in AHIs.

Aim

This study aims to develop a framework for the AHIs to extract and profile the indicators, measure, and report the results appropriately.

Methods

The authors adopted a general review of the literature approach to study the primary goals of the institutional KPI framework, emphasizing the need for benchmarking while implementing KPIs and how to track performance using a KPI dashboard.

Results

The study provides the scope, relevant KPI categories, and a list of KPIs for evaluating the effectiveness of allied healthcare programs. The study findings also emphasized the need for benchmarking the KPIs and establishing a KPI dashboard while measuring and monitoring performance.

Conclusion

KPIs are considered an invaluable tool that contributes immensely to the performance monitoring process of AHIs, irrespective of the specialties. This helps to identify and guide AHIs for developing KPIs and the associated minimum data set to measure organizational performance and monitor the quality of teaching and learning. In addition, the KPI framework reported in this study is a tool to assist performance monitoring that can subsequently contribute to the overall quality of AHIs.

Keywords:

• key performance indicators
• allied healthcare institutions
• performance assessment
• KPI dashboard
• KPI framework

Ethical Statement

In accordance with the nature of this manuscript as a review paper and considering that it does not involve original research, data collection, or experimentation on human subjects, ethical approval was not deemed applicable for this study. As such, no formal ethical review process was undertaken. This paper synthesizes existing knowledge and literature in the field, and all information is derived from publicly available sources.

Disclosure

The authors report no conflicts of interest in this work.