Satisfaction survey on the critical care response team services in a teaching hospital

Abstract

Introduction:

Patient care and safety is the main goal and mission of any health care provider. We surveyed nurses in the wards and obtained their feedback about the quality of care delivered by the Critical Care Response Team (CCRT).

Methods:

Our hospital has 900 beds. A self-administered survey was given onsite to all ward nurses. Survey items were identified, discussed, reviewed, piloted, and finalized over a 3-month period in a focus group discussion format during three CCRT core group meetings. Responses were anonymous and collected by the nurses onsite.

Results:

The total number of returned and analyzed surveys was 274 (98.6%). Ninety-seven percent agreed that CCRT staff arrived in a timely manner. Ninety-four percent reported that CCRT staff helped in managing sick patients and ∼70% reported that it strengthened team dynamics. Only 50% of the nurses felt CCRT staff improved competence at the bedside. The overall satisfaction was 100%; none of the nurses were dissatisfied with the team.

Conclusion:

The CCRT helped manage sick patients in the wards. However, CRRT staff should remember to involve and communicate with the team initiator and the patient’s physician to optimize patient health care.

Keywords:

• rapid response team
• medical emergency team
• critical care response team
• satisfaction

Acknowledgements

I would like to thank Dr Arabi, ICU Chairman for his support, Dr Sajed Hussain and Ms Fong, CCRT Coordinators, and all the CCRT members for their dedication.

Disclosure

The author discloses no conflicts of interest.