Abstract
Background
Increasing the engagement of employees in the treatment process of patients may benefit a hospital and employee productivity and may result in better patient care and satisfaction with medical services. Given this, the first step in improving the quality of patient care is better availability of doctors for patients in a hospital ward.
Methods
The research for this paper was conducted in six health care units in the Kuyavian-Pomeranian province in Poland. The research assessed how the elements relating to employees’ behavior and things characteristic to medical service influence patients’ willingness to recommend a hospital.
Results
Patients’ perception of services is linked with the behavior of medical employees and their engagement in the treatment process.
Conclusion
Our research indicates that individual employee recognition and collective recognition of hospital employees as a whole were identified as the most important factors in employee engagement in the treatment process (employee productivity) and patients’ satisfaction with medical service.
Video abstract
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Acknowledgments
No funding was provided for this study. The authors would like to thank all contact persons from the participating hospitals in the Kuyavian-Pomeranian region (Poland) for distributing and collecting the questionnaires and also the managers of these hospitals for agreeing to conduct this study in their hospitals.
Disclosure
The authors report no conflicts of interest in this work.