https://orcid.org/0000-0003-4075-1266
Abstract
Background
While patients’ satisfaction is a barometer for healthcare quality, Myanmar did not do enough to assess the antenatal care (ANC) satisfaction.
Objective
In this study, we aim to assess the satisfaction level of pregnant women with ANC services provided by a public hospital in Myanmar.
Methods
A cross-sectional study was conducted with 125 women in the quantitative and 27 in the qualitative study at South Okkalapa Women and Children Hospital in Myanmar. Satisfaction was measured by using a five-point Likert scale with 25-item services. Statistical software SPSS version 16 was used for quantitative data analysis. Qualitative data were manually analyzed by thematic analysis.
Results
The proportion of pregnant women who were satisfied with healthcare services ranged from 18% to 35%. Provider’s service yielded satisfaction ranging between 25% and 35%; meanwhile, facilities in the waiting area had the lowest mean score (2.78) for satisfaction. Laboratory service and waiting time at the antenatal clinic were major sources of dissatisfaction. Overall, 48% of the pregnant women were in high satisfaction with ANC services. Out of 25 items, cleanliness of ANC clinic, the process of ANC procedure, drug supply by the hospital, ventilation, and lighting in the waiting area, waiting time to see doctors, and working hours (availability of services) showed significant association with overall satisfaction.
Conclusion
Nearly half of the pregnant women in the study were very satisfied with the total healthcare services they received. Facilities in the waiting area, laboratory service, and waiting time to see doctors were dissatisfied services and need to be upgraded.
Abbreviations
ANC, antenatal care; FGDs, focus group discussions; LB, live births; MOHS, Ministry of Health and Sports; PSQ, Patient Satisfaction Questionnaire; SOWCH, South Okkalapa Women and Children Hospital; WHO, World Health Organization.
Acknowledgments
We greatly acknowledge Priya Raju (American University of the Caribbean, Cupecoy, Saint Maarten, Netherland Antilles) for her editing our manuscript.
Author Contributions
All authors made substantial contributions to conception and design, acquisition of data, or analysis and interpretation of data; took part in drafting the article or revising it critically for important intellectual content; agreed on the journal to which the article will be submitted; gave final approval of the version to be published; and agree to be accountable for all aspects of the work.
Disclosure
The authors declare no potential conflicts of interest.