Abstract
Background
Providing a holistic nursing care approach and meeting patients’ satisfaction has become a major health service performance indicator globally. Despite a number of efforts to improve patient satisfaction with nursing care, the practice is still insufficient to meet the required standard in the developing world including Ethiopia. Accordingly, this study was initiated to identify the gaps in adult patient satisfaction with inpatient nursing care practice in Eastern Amhara region, Ethiopia.
Objective
To assess the determinants of patient satisfaction with inpatient nursing care among public hospitals in Eastern Amhara region, northeastern Ethiopia.
Methods
A facility-based cross-sectional study was conducted between June 5, 2020 and July 4, 2020 in three public hospitals in the eastern region of Amhara. Systematic random sampling technique was used to recruit 244 participants from the sampled study. Newcastle Satisfaction with the Nursing Scale was used for data collection. Multivariate logistic regression analysis was used to determine the association and a P<0.05 was deemed to be significant.
Results
The overall proportion of admitted patient satisfaction with nursing care was 118 (48.4%). Besides, the capability of nurses at their job was the highest nursing care satisfaction parameter, 133 (54.5%), while nurse’s awareness of patients’ needs was the lowest parameter, 43 (17.6%), according to this study. Having primary education (AOR=8.575; 95% CI: 1.770, 14.532), being a farmer by occupation (AOR=3.702; 95% CI=1.047–13.087), and having a health insurance scheme (AOR=5.621; 95% CI=1.489–11.213) were the important predictors for patient satisfaction with inpatient nursing care.
Conclusion
The overall patient satisfaction with nursing care in this study was found to be sub-standard and needs a great deal of effort. It is recommended that employees shall be included in the health insurance package.
Abbreviations
AOR, adjusted odds ratio; COR, crude odds ratio; CRC, compassionate, respectful and caring; FMOH, Ethiopian Federal Ministry of Health; ICN, International Council of Nurses; NSNS, Newcastle Satisfaction with Nursing Scale; SD, standard deviation; WHO, World Health Organization.
Data-Sharing Statement
All data generated or analyzed during this study are included in the manuscript and are also available from the corresponding author up on request.
Ethical Approval and Consent to Participate
The study protocol was evaluated and approved by wollo university college of medicine and health science with reference No_(WU/CMHS/211/2020) and Ethical clearance was obtained. Permission letters were also obtained from Permission letters was obtained from each hospital’s medical directorate and Merton office. After giving clear and deep understanding about the aim of the study, written consent was obtained from each respondent before the interview is conducted. Moreover, this study was conducted in compliance with the Declaration of Helsinki. Anonymous data was taken and the confidentiality of participant’s information was secured.
Acknowledgment
The author would like to thank Dessie, Kemisse, and Woldia hospitals staff, study participants, and Merton office for their kind cooperation. We are also thankful to data collectors.
Author Contributions
The author made substantial contributions to conception and design, acquisition of data, or analysis and interpretation of data; took part in drafting the article or revising it critically for important intellectual content; agreed to submit to the current journal; gave final approval of the version to be published; and agrees to be accountable for all aspects of the work.
Disclosure
The author declares that he has no conflicts of interest for this work.