https://orcid.org/0000-0001-9294-396X
Abstract
Background
Patient satisfaction is a critical patient-focused indicator of the general quality of patient care and health care. There was only one previous study conducted to assess patient satisfaction with physiotherapy services in Ethiopia.
Objective
This study aimed to assess patients’ satisfaction and associated factors towards physiotherapy services in North West Ethiopia.
Methods
An institution-based cross-sectional study was conducted. Using consecutive sampling method, 393 samples were collected. The collected data were cleaned, coded, entered into Epi-Data version 4.2 and exported to SPSS version 25 for analysis. The binary logistic regression model was fitted and p-value less than 0.25 was used to select significant variables for multivariate analysis. Results were presented in frequency distribution tables and graphs.
Results
Overall 201 (51.1%) of the respondents were satisfied. The odds of physiotherapy service satisfaction at age greater than 55 years old were OR 1.78 (95% CI: 1.02–3.09) times higher than the age less than or equal to 55 years old. The odds of physiotherapy service satisfaction of married respondents were OR 1.75 (95% CI: 1.05–2.90) times higher than for single patients and the odds of satisfaction of having a good feeling about physiotherapy service was OR 3.76 (95% CI: 1.46–9.70) times higher than their counterparts.
Conclusion
Almost half of the respondents were satisfied with the physiotherapy service. Age, marital status, history of having information about physiotherapy and feelings about the physiotherapy service were significant variables affecting patient’s satisfaction in the physiotherapy service.
Abbreviations
DMCSH, Debre Markos Comprehensive Specialized Hospital; FHCSH, Felege Hiwot Comprehensive Specialized Hospital; PT, physiotherapy; COR, crude odds ratio; AOR, adjusted odds ratio; CI, confidence interval; MRPS, MedRisk Instrument for Measuring Patient Satisfaction; PS, Patient Satisfaction.
Data Sharing Statement
The datasets used for this study are available from the corresponding author.
Ethical Consideration
Ethical clearance was obtained from research ethical committee of Debre Markos University, College of Health Science and from the physiotherapy unit of Debre Markos and Felege Hiwot Comprehensive Specialized Hospital. There were no ethical concerns when we were doing this research. Informed consent was taken from each respondent before data collection. Confidentiality of the information was kept throughout the study by excluding names and patient record numbers as identification in the data collection form and by ensuring the data was used only for this study. This study was done in accordance with the Declaration of Helsinki.
Acknowledgments
We acknowledge the DMCSH and FHCSH staff and managers for providing access to the data. We would like to express our deepest gratitude to all individuals for their indispensable contributions to this research work. We were also grateful to the data collectors and supervisors for carefully undertaking their tasks.
Author Contributions
All authors contributed to data analysis, drafting or revising the article, have agreed on the journal to which the article was submitted, gave final approval of the version to be published, and agree to be accountable for all aspects of the work.
Disclosure
Mr Girma Alem reports grants from Debre Markos University, during the conduct of the study. The authors declared no other potential conflicts of interest for this work, nor with respect to the research, authorship, or publication of this article.