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ABSTRACT
Inclusive Design focuses on understanding the broad spectrum of peoples' needs and abilities, with a view to developing more successful products and services. However, peoples' experiences with products and services are dynamic and multi-layered, presenting a unique set of challenges for Inclusive Designers. This paper presents the concept of Volunteered Geographic Information (VGI) as an integral part of future inclusive services. By utilizing crowd-sourced data, services can become more efficient, intuitive and relevant for a wider population than previously possible. The potential benefits and challenges are presented and explored through a series of qualitative case studies. These focus on the differences in data generated by disabled and older people, and the uniqueness of the information gained. This type of information has the potential to provide a better match between user needs and service delivery, and enable the successful longer-term evolution of services.
Additional information
Notes on contributors
Christopher J. Parker
Christopher J. Parker is a Research Associate at Loughborough University Design School, focusing on the usability of Volunteered Geographic Information from a human factors perspective.
Andrew May
Andrew May are Research Fellows specializing in user-centred design of new technologies.
Val Mitchell
Val Mitchell are Research Fellows specializing in user-centred design of new technologies.
Alison Burrows
Alison Burrows is a PhD student working alongside Parker, May and Mitchell, specializing in inclusive service design for older people.
