Observer evaluation as a tool for field level evaluation of performance

Abstract

A field-level assessment of the job pel.formance of a category of health professionals was carried out using the technique of non-participant observation of client-health worker interactions. Presenting the data so obtained in the form of a ‘performance profile’ enabled identification of areas in which this category of health workers showed a lower level of performance, indicating areas where alterations in basic and in-service training programmes are required.