Publication Cover
Physiotherapy Theory and Practice
An International Journal of Physical Therapy
Volume 27, 2011 - Issue 4
284
Views
12
CrossRef citations to date
0
Altmetric
Descriptive Report

The relationship between patient satisfaction with physical therapy care and global rating of change reported by patients receiving worker's compensation

, PhD, PT, OCS, , PhD, PT, FAPTA & , PT
Pages 310-318 | Accepted 28 Apr 2010, Published online: 26 Aug 2010
 

Abstract

This study examined relationships between patient satisfaction with physical therapy care and global rating of change; 1,944 respondents completed the Medrisk Instrument for Measuring Patient Satisfaction with Physical Therapy Care (MR-12) and a nine-point Global Rating of Change Scale (GROC) following a course of physical therapy for a work-related musculoskeletal problem. Ninety percent of all respondents reported being satisfied or very satisfied with their overall care, whereas 70.1% of all respondents indicated they improved following treatment. Respondents who reported improvement had significantly higher scores for all measures of satisfaction (p<0.01) than did those who reported failure to improve; however, both of these groups had mean scores of greater than 4.0 on the MR-12, indicating that respondents were likely to be satisfied or very satisfied with care regardless of perceived change following treatment. Scores>4.0 from the MR-12 had high sensitivity to detect those respondents classified as “improved” (0.87–0.95), but low specificity to differentiate between those who were classified as “improved” and those who were classified as “did not improve” (0.22–0.30). Our findings support the hypothesis that patient satisfaction with care is primarily independent of perceived clinical change.

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.