Abstract
Objective: The aim of this paper is to present the Mental Health Consumer Perceptions and Experiences of Services (MH-CoPES) Framework and discuss its development. The Framework was developed to address the need for a consistent approach across New South Wales mental health services for consumer involvement in service evaluation and planning.
Conclusions: A four step Framework has been developed for implementation across adult public mental health services in NSW. The Framework focuses not only on collecting consumers’ views of mental health services but on ensuring that procedures to report on and make changes based on this information are in place.
DISCLOSURE
This project was funded by the NSW Department of Health. The NSW Consumer Advisory Group – Mental Health Inc. (NSW CAG) has received further funding to work with Area Health Services throughout NSW as well as NSW Health to develop local and statewide implementation plans for the MH-CoPES Framework. NSW CAG may receive further funding if we are to play a role in the ongoing implementation of the Framework. The authors alone are responsible for the content and writing of the paper.