ABSTRACT
The goals of this paper are to describe the initial implementation of a service-learning experience at the Duquesne University Mylan School of Pharmacy, discuss the challenges that are presented throughout its first offering, explain how these challenges are being met, and reflect upon how to make future course offerings more effective. The School's newly required service-learning experience was given its own course name and number but was designed to complement a survey course in the American health care system wherein students learn the roles of a pharmacist in the delivery of medical care and of non-profit agencies in advancing public health. Students selected a site to complete the service-learning requirement through Duquesne University Volunteers (DUV) office, which had contacts with numerous agencies throughout southwestern Pennsylvania. Many of the sites did not distinguish adequately the difference between volunteerism and service-learning, resulting in a number of students performing menial tasks. In the second offering, many sites were eliminated and new options for completing the service-learning requirement were added. Additionally, course instructors initiated a relationship with faculty and graduate students from Duquesne University's English department in an effort to facilitate improvement in the students' writing abilities.