Exploring critical success factors for stakeholder management in construction projects

Abstract

With a focus on different aspects of stakeholder management, various sets of critical success factors (CSFs) have been suggested in the literature. It is crucial to explore the relative importance and groupings of these factors. This paper aims to identify CSFs associated with stakeholder management in construction projects, and explore their ranking and underlying relationship. 15 CSFs were identified through a literature review, and consolidated by interviews and pilot studies with professionals in construction industry. A questionnaire instrument containing these 15 CSFs was sent out to project managers in Hong Kong, and 183 completed questionnaires were retrieved. The top three ranked factors for stakeholder management were “managing stakeholders with social responsibilities”, “assessing the stakeholders’ needs and constraints to the project”, and “communicating with stakeholders properly and frequently”. Using factor analysis and considering the high importance of the factor “managing stakeholders with social responsibilities”, the 15 CSFs were grouped into five dimensions namely, precondition factor, stakeholder estimation, information inputs, decision making, and sustainable support. All these five groupings and their relationship were included in a framework for successful stakeholder management in construction projects. These findings help to clarify what the high prioritized factors are, and could also be used as an assessment tool to evaluate the performance of stakeholder management and thus help to identify areas for improvement.

Santrauka

Atsižvelgiant i skirtingus suinteresuotuju šaliu valdymo aspektus, literatūroje siūlomi ivairūs kritiniu sekmes veiksniu (KSV) kompleksai. Svarbiausia yra sugrupuoti šiuos veiksnius ir nustatyti ju santykini reiksminguma Šio straipsnio tik‐slas ‐ nustatyti KSV, susijusius su suinteresuotuju šaliu valdymu statybos projektuose, išnagrineti ju prioritetus ir pagrin‐dinius tarpusavio ryšius. 15 KSV buvo nustatyta remiantis literatūros analize, statybos šakos profesionalu apklausomis ir eksperimentinemis studijomis. Projektu valdytojams Honkonge išsiustas klausimynas ir gauti 183 atsakymai. Trys aukš‐čiausiai ivertinti veiksniai: projektu dalyviu socialine atsakomybe, suinteresuotuju šaliu poreikiu ir apribojimu ivertinimas, tinkamas ir dažnas bendradarbiavimas su suinteresuotomis šalimis. Naudojantis veiksniu analize ir atsižvelgiant itai, kad socialines atsakomybes rodiklis vertinamas kaip labai reikšmingas, 15 KSV suskirstyti i 5 grupes: išankstiniu veiksniu, su‐interesuotuju grupiu nustatymo, informacijos rinkimo, sprendimu priYmimo ir subalansuotos paramos. Visos šios grupes bei ju ryšiai buvo itraukti i sistema, skirta sekmingam suinteresuotuju šaliu valdymui statybos projektuose. Šie duomenys padeda paaiškinti, kokiems veiksniams suteikiamas prioritetas ir gali būti naudojami suinteresuotuju šaliu valdymo igy‐vendinimui ivertinti bei tobulintinoms sritims nustatyti.

Keywords:

• critical success factors (CSFs)
• stakeholder management
• construction projects
• rankings and groupings
• Hong Kong

Reikšminiai žodžiai::

• kritiniai sekmes veiksniai (KSV)
• suinteresuotuju šaliu valdymas
• statybos projektai
• rangavimas ir grupavimas
• Honkongas