A hybrid quality function deployment and cybernetic analytic network process model for project manager selection

Abstract

Identifying appropriate decision criteria and making optimal decisions in a structured way is a complex process. This paper presents an approach for doing this in the form of a hybrid Quality Function Deployment (QFD) and Cybernetic Analytic Network Process (CANP) model for project manager selection. This involves the use of QFD to translate the owner's project management expectations into selection criteria and the CANP to weight the expectations and selection criteria. The supermatrix approach then prioritises the candidates with respect to the overall decision-making goal. A case study is used to demonstrate the use of the model in selecting a renovation project manager. This involves the development of 18 selection criteria in response to the owner's three main expectations of time, cost and quality.

Keywords:

• Cybernetic Analytic Network Process (CANP)
• Quality Function Deployment (QFD)
• QFD-ANP
• project manager selection

Additional information

Notes on contributors

Farahbod Mohammadi

Farahbod MOHAMMADI. Is currently PhD student at faculty of civil engineering Universiti Teknologi Malaysia (UTM). He obtained BSc in Civil Engineering and MSc in Construction Management from Islamic Azad University (IAU) and (UTM) respectively. He also serves as faculty member (lecturer) at IAU – Fouman & Shaft branch. His main research interests include application of multiple criteria decision making theories in construction domain, construction technology, demolition safety assessment and environmental aspect evaluation associated with demolition activities.

Mohammadali Kazerooni Sadi

Mohammadali Kazerooni SADI. Is currently PhD student at Department of Structure and Materials, Universiti Teknologi Malaysia. He received his Diploma in Civil Engineering from Shahid Bahonar University of Kerman, Iran, and his MSc in Construction Management from Universiti Teknologi Malaysia, in 2003 and 2008. He also serves as lecturer at Islamic Azad University of Science and Research, Kerman. His research interests include Construction and Project Management, Demolition Engineering, Sustainable Construction, and Building Information Modeling.

Fatemeh Nateghi

Fatemeh NATEGHI. Is currently PhD student at faculty of civil engineering, Universiti Teknologi Malaysia (UTM). She is a holder of BSc in water engineering from Shahr-e-Kord University (SKU) and M.Sc in construction management from UTM. Fatemeh also served as a research assistant during her PhD study. Her research focuses on application of decision making theories in construction domain and environmental management of demolition project.

Arham Abdullah

Arham ABDULLAH. Obtained his Bachelor of Civil Engineering (BEng) in 1998 and Master of Engineering (MEng – Engineering Management) in 1999 from Universiti Teknologi Malaysia (UTM). He completed his PhD from Loughborough University United Kingdom in 2003 in the area of Building and Structural Demolition. Currently he is an Associate Professor in Faculty of Civil Engineering UTM. He also has been appointed as the Deputy Director (Innovation) at Innovation and Commercialisation Centre, (ICC) UTM. As professional membership, he is an Affiliate Member of Institute of Demolition Engineers United Kingdom, and Graduate Member of Board of Engineer Malaysia (BEM) and Institute of Engineers Malaysia (IEM). Construction Industry Development Board (CIDB) has appointed him as a co-opted member in developing the Malaysian Code of Practice for Building Demolition MS2318:2012 and as a consultant in developing a training module for demolition contractors in Malaysia. He also has assisted Majlis Bandaraya Petaling Jaya (MBPJ) in developing the Petaling Jaya Guideline for Building Demolition. Since 2004, he is actively practicing his expertise as a demolition consultant in many demolition projects in Malaysia. His research interests are mainly in Building and Structural Demolition, IT Application in Construction (Artificial Intelligent, Decision Support System, Expert System, Database Management System) and Construction Technology & Management.

Martin Skitmore

Martin SKITMORE. Is currently a Professor in the School of Civil Engineering & Built Environment, Queensland University of Technology having held a personal chair at the UK University of Salford's 6 Star rated Department of Surveying (now School of the Built Environment). He is a former editor-in-chief of the Journal of Construction Innovation and a member of several international journal editorial boards. With a Scopus 16 year h-index of 19, he has also authored/coauthored over 190 refereed journal papers on construction economics and project management in addition to many refereed conference papers.